Save PNBJuly 26, 2021

To, 26/07/2021
Managing Director & CEO
Punjab National Bank
Head Office Plot no 4
Sector 10 Dwarka-110075
Sir,
Reg: SAVE PNB.
31/03/2020 31/03/2021 30/06/2021 Y-Y%
Gross Global
Business
18.34 lakh crore 18.46 lakh crore 18.25 lakh crore -1.13
Domestic business 17.96 lakh crore 18.02 lakh crore 17.89 lakh crore -0.72
Global Deposit 10.72 lakh crore 11.06 lakh crore 10.97 lakh crore -0.83
Domestic Deposit 10.54 lakh crore 10.83 lakh crore 10.78 lakh crore -0.46
Saving Fund 3.73 lakh crore 4.17 lakh crore 4.20 lakh crore 0.71
CASA 4.43 lakh crore 4.93 lakh crore 4.87 lakh crore -1.01
Domestic Credit 7.42 lakh crore 7.19 lakh crore 7.10 lakh crore -1.25
Global Credit 7.62 lakh crore 7.39 lakh crore 7.28 lakh crore -1.48
NPA (Gross) 1.05 lakh crore 1.04 lakh crore
NPA (Net) 38320 crore 38576 Crore
PCR 79.40 % 80.14%
Credit Costs 4.84% 4.40%
Slippage Ratio 3.22% 2.24%
From above table it is apparent that in last 15 months our bank total business is stagnant and global credit is down by
34000 Crore and domestic credit is down by 32000 crore.
Year on year that is between 31.03.2020 to 31.03.2021 our global business was up by 0.66% and global credit
is down by around 3.00% in this period for banking system as a whole deposit was up by 11.40% and credit was up by
5.60% that means our bank has under performed banking system by more than 1000 Basis Point on deposit front and
more than 800 Basis Point on credit front. In June quarter our global business down by more than 1.00% deposit is
down by around 1.00% and credit is down by more than 1.00% . This declined trend in business has become a
quarterly for our bank and despite repeated request from our side to know reason for the same for you has failed to
elicite any response from your office. So, we are sharing our perception for this declined in business of our bank in last
15 months.
1. Verticalisation of Credit Delivery & Deposit Mobilization which has resulted in stiff declined in number of
new addition of accounts in both credit and deposit front. To get a deposit account opened from back offices
has become hurculean task same goes in getting MSME loan sanctioned from the RAM and MCC.
2. We have open too many circles and zones & circle heads have been rendered powerless this is adversely
affecting our business growth, we have suggested last year that we must not have more than 120 circles and all circles should be headed by DGM. This was not accepted by your office and today bank is paying price for
your ill thought out bloated organisational structures which is top heavy.
3. In just completed June quarter there have been indiscriminate restructuring of non-performing and PNPA,
branch official have been forced to do restructuring by putting gun on their head by way of putting check of
day end process in illegal way from CO forcing officers to work on holidays so much so that on last day of
quarter working non performing and stressed assets have been upgraded/ restructured from the head office, all
these financial engineering is going to hit as hard in days to come and the bank will pay heavy financial price
for these illegal activities on part of some senior official for their personal/ professional gains. On 30.06.2021 a
large number of NPA accounts in agriculature segments were upgraded across the country from corporate
office and same were degraded back after few days. Thus, causing financial loss of our bank.
4. Its seems top management is focused on enriching our vendors and every field we exale in utilising services of
sub standard vendors because we do not have a division / department for procurement of different out sourced
services/vendors, hence we end up those vendors who are rejected by other premier financial institution for
example for POS services we have engaged services of worldline as vendor. This worldline is serving DCB,
cSB, equitas, ferdal bank and central bank. By other vendor pine lab is serving sbi, hdfc, kotak, ICICI and Axis
Bank and the result is for all of us to see.
5. In last one year we have LAP, CLAP and now LENS, when employees become familiar with one portal
without any furhter training that portal is changed resulting into adversely affecting our services. Today, for
field funtionary opening a loan account through LENS is like running a marathon. In LENS system logout
regularly after filling all the details of borrower and we keep to do the same thing util it is saved.
6. For opening deposit account earlier we have E-Veda and now DMS. Some accounts are opened through EVeda
and some in DMS. Some account opened through OOSA and some through BC counter. After opening
account we have to do CKYC and than E-KYC. In this process employees are confused and customer is
harrass.
7. While opening e-mail we have to activate proxy and after activation of proxy CBS server is not working. Email
and CBS are not working at same time. Further more, personal email id on pnb.co.in of officers upto scale-III
has been disabled and this is creating a problem for rendering services to our esteem customer.
8. Circular for Performance Management System-All concerned are advised to note the contents of
this circular and ensure that fresh allocation of roles & duties for all officers in branches/
offices is done in branches/offices is done in Performance Management Tool immediately
acceptance by officers is done latest by 05.10.2020. Branches are so short of staffs that
they have to run it in a practical manner while PAF is assessed by system as per their
assigned duty sheet and outcome is most of officers are getting low scores under new
system of PMS. Moreover this circular was issued on 28.09.2020 but performance of
officers since 01.04.2020 is being assessed based upon this circular. This can happen only
in our bank.
9. We have become control freak our products are not customer friendly in order to eliminate
fraud we have rendered our all banking product cumbersome for our customers.
10. We have reduced our branch manager role to that of hall incharge of the branch now every thing is to be done
by branch head like alerts verification. If branch manager is stuck to his office from 10.00am to 5.00 pm then
when he will move out to the field for business growth. 
11. Even Zonal Manager is not trusted by MD & CEO. For demand loan above 100 cr against bank own
deposit, ZM has no power same has to be send to the HO which takes more than 4 days to sanction
such loans. Which customer is going to wait for 4-5 days to get loan against own deposits.
12. Circle Head has no credit power and this is adversely affecting credit growth of our bank.
13. All branch heads up to scale-V is having loaning power of Rs. 10 lakh only and this is adversely
affecting our credit growth.
14. Account opening form is so lengthy that even general manager of our bank cannot fill this form
completely.
15. Things have been made so complicated that to get a current account opened from back office is more
difficult than loan account getting sanctioned from RAM.
16. It is 16 months of our amalgamation yet integrated HRMS is not fully functional causing lot of
hardship to the employees of our bank and delaying/denying so many financial benefits for months.
17. We have adopted so many things from eOBC without proper application of mined. Things which
were good for a bank with 2300 outlets and 23000 employees may not be necessarily good for a bank
with approx. 11000 branches and more than one lakh employees, say for example a thousand sq. feet
beautiful house may be good for a couple but the same may not be comfortable for a joint family of
10 persons.
18. In matter of staff accountability banks own guidelines is not being followed and you have given free
hands to vigilance department to dig out old cases of senior officers in which staff sides is already
decided. Thus, affecting morale and confidence of so many senior officers which is adversely
affecting our business growth.
19. We know that your tenure as MD of our bank is ending on 18-09-2021 but these remaining 50 days
will be very challenging for our bank, we pray to almighty on daily basis that you do not indulge in
any further experimentation. Your penchant for experiments has put the whole bank in disarray and
one wonders how many years the next MD will take to undone the damages caused by your
directionless leadership. You may be a man of knowledge but our bank need a man of business, you
may be a man of great erudite but our bank need a man of common sense who has courage and
conviction to take business decision. You may be a man of integrity but our bank needs leader who
can build a team, who can trust his co-worker, who can get best out of his co-workers unfortunately
you do no possess these qualities. Hence, our appeal with folded hands to you please do not indulge
in any further experiments and have a quiet and peaceful 50 days with us. You deliver great speeches
but fails to live up to walk the talk.
20. God has been kind to you from being a probationary officers in a small bank like Bank of
Maharashtra, you have risen to the post of MD& CEO of the biggest nationalize bank of this country
and second largest PSB, now be kind to us and leave us alone.
Regards,
Krishna Kumar





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